Insight

 Write short blog posts as directed below. Your teacher will give word counts for each. A post expressing your opinion on student protest. Student Protests: A Voice for Change Student protests are an important way for young people to express their opinions about issues that affect their education and future. In my opinion, peaceful student protests can be a positive force for change. Students may protest against high fees, unfair rules, poor facilities, examination-related problems or other issues that directly affect them. However, protests should always remain peaceful and respectful. Violence, destruction of public property and personal attacks can weaken the cause that students are trying to support. Students should first try discussions, petitions and meetings with the authorities. If these methods do not work, peaceful demonstrations can help bring attention to their concerns. Student protests also teach young people about democracy, responsibility and leadership. At the...

 1. Form groups of four. Each group will plan a four-minute radio segment. The segment should include an introduction, a topic or theme, a song request section and closing remarks. Groups will then present their segment to the class. Radio Segment: “Music and Motivation” Characters: RJ 1 – Aanya RJ 2 – Rohan RJ 3 – Meera RJ 4 – Arjun Introduction Aanya: Good morning, everyone! You are listening to Campus Voice , your favourite student radio programme. I am your host, Aanya. Rohan: And I am Rohan. We are delighted to have you with us today for a short and refreshing radio segment. Meera: Today, we are going to talk about something that is an important part of our everyday lives— music . Arjun: Whether we are travelling, studying, exercising or simply relaxing, music has a special way of changing our mood and making ordinary moments memorable. Topic: The Power of Music Aanya: Music can express emotions that sometimes words cannot. A happy song can make us smile, while a calm melody ...

  A. Answer the following factual questions in two to three sentences each. 1. What is meant by ‘customer relations’? Customer relations refers to the way a company interacts and maintains a positive relationship with its customers. It involves understanding customers’ needs, providing good service, solving their problems, and building trust and satisfaction. 2. How can a company representative figure out which product or service is right for a customer? A company representative can identify the right product or service by listening carefully to the customer and understanding their needs, preferences, and budget. The representative can then suggest the most suitable option based on the information provided by the customer. 3. Why is it important to develop customer relations skills in the modern business world? Customer relations skills are important because satisfied customers are more likely to remain loyal to a company and recommend it to others. Good communication, empath...

  Reading Skills, Customer Relations & Word Formation A. Reading Skills 1. What should a reader do before beginning to read a text for a specific purpose? A. Memorise the entire text B. Understand the purpose of reading C. Read only the conclusion D. Skip the introduction Answer: B 2. Skimming is primarily used to: A. Study every detail of a text B. Get an overall idea of a text C. Memorise vocabulary D. Analyse grammar Answer: B 3. Scanning is a type of reading used to: A. Enjoy a literary work B. Find specific information C. Understand every argument D. Summarise an entire chapter Answer: B 4. Close reading is also known as: A. Extensive reading B. Intensive reading C. Casual reading D. Speed reading Answer: B 5. Which type of reading involves reading a text in detail? A. Skimming B. Scanning C. Close reading D. Previewing Answer: C 6. Skimming is particularly useful when the reader wants to: A. Locate a particular date B. Understand the gene...

 1. Parveen forgets to wish her friend Anju on her birthday and calls her to apologise. Anju assures her that it is all right. Parveen: Hello, Anju! How are you? Anju: Hi, Parveen! I am fine. How are you? Parveen: I am fine too. Anju, I am really sorry. I completely forgot to wish you yesterday on your birthday. Anju: Oh, Parveen! It is all right. Please don't worry about it. Parveen: I feel really bad. I remembered your birthday only this morning. I was so busy with my college work that I completely lost track of the date. Anju: Don't feel bad. I understand that you have been busy with your studies. Parveen: Still, I should not have forgotten such an important day. You are one of my closest friends. Anju: That's very sweet of you. Your apology means a lot to me. Parveen: Belated happy birthday, Anju! I hope you had a wonderful day and enjoyed yourself with your family and friends. Anju: Thank you so much, Parveen. I had a lovely time. My family arranged a small c...

 1. Mr Joseph has just arrived in Guntur and asks a traffic policeman for directions to a hotel where his office has made arrangements for his stay. Mr Joseph: Good morning, officer. Traffic Policeman: Good morning, sir. How can I help you? Mr Joseph: I have just arrived in Guntur, and I am looking for a hotel where my office has made arrangements for my stay. Traffic Policeman: Certainly, sir. Do you know the name of the hotel? Mr Joseph: Yes. It is the Hotel Grand Central. Traffic Policeman: Oh, yes. It is about three kilometres from here. Mr Joseph: Could you please tell me how to get there? Traffic Policeman: Certainly. Go straight along this road for about one kilometre. Then take the second left at the traffic signal. Mr Joseph: The second left at the traffic signal. Is that correct? Traffic Policeman: Yes, sir. After taking the left, continue straight for about two kilometres. You will see the hotel on your right. Mr Joseph: Is it easy to identify? Traffic Policem...