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Sales Letter (New Product Launch) Step 1: Choose a product Product chosen: SmartFit Pro Smartwatch Step 2: Follow the standard sales letter format Email Subject: Introducing SmartFit Pro – Your Perfect Health Companion New! Click to edit From: ABC Electronics Pvt. Ltd. 21, Industrial Estate, Mumbai – 400001 To: All Valued Customers Date: 5 February 2026 Dear Valued Customer, We are delighted to thank you for your continued trust and association with ABC Electronics Pvt. Ltd. It gives us immense pleasure to introduce our latest innovation— SmartFit Pro Smartwatch , specially designed to enhance your lifestyle and well-being. SmartFit Pro comes equipped with advanced features such as heart-rate monitoring, sleep tracking, step counter, calorie tracker, Bluetooth calling, and a long-lasting battery. With its sleek design and water-resistant body, it is perfect for both fitness enthusiasts and working professionals. To express our gratitude to our existing customers, we are offering ...

  1. What are the characteristic features of English used for customer services? English used in customer service has a specific purpose : to help, reassure, and satisfy the customer while maintaining professionalism. The language must be polite, clear, and solution-oriented. Characteristic Features: Polite and Courteous Language Use of words like please, thank you, sorry, appreciate . Shows respect and builds goodwill. Example: We apologise for the inconvenience caused. Clear and Simple Language Avoids jargon, slang, or complex sentences. Ensures customers of all backgrounds can understand. Positive and Reassuring Tone Focuses on solutions rather than problems. Example: We will resolve this issue at the earliest. Empathetic Language Acknowledges customer feelings and concerns. Example: We understand how frustrating this situation can be. Professional and Semi-formal Style Not too casual, not too rigid. Maintains the company...

 [Business Logo] Name and Address of the Firm Date: ________ Dear Mr./Ms. __________, The Offer: (Briefly introduce the product/service and explain its benefits using 4–5 bullet points.) • __________________________ • __________________________ • __________________________ • __________________________ The Proof: (Mention assurance such as guarantee, warranty, testimonials, or positive customer feedback.) The Call to Action: (Clearly state what the customer should do next—call, visit, reply, or place an order.) Sincerely, (Sender’s Full Name) (Designation) P.S. (An attractive, encouraging closing line with a limited-period offer or discount.) Sample:  Your dog – groomed with love and care! Logo Canine Paradise 123 Dell Street Pune 22 14 July 2021 Dear Ms Lucy D’Souza, Starting from just ₹500, you can have your beloved canine friend perfectly groomed, without any strain or stress on your part! We are committed and trained to ensure a pleasant, caring and complete grooming experi...

  Question: Imagine that you are being interviewed for the post of an executive and that you are asked to talk about your strengths and weaknesses as a person. Write down what you will say in a short paragraph of six sentences. Answer: I am a hardworking and self-motivated person who always gives my best in every responsibility assigned to me. One of my key strengths is my ability to communicate clearly and work effectively with different people. I am well-organized and manage my time efficiently, which helps me meet deadlines. I adapt quickly to new situations and am always eager to learn new skills. One of my weaknesses is that I sometimes take on too many tasks because I aim for perfection. However, I am learning to prioritize better and balance my workload more effectively. Question: You have applied for a bank loan to study abroad and have been asked to attend an interview. Think of five questions that you could be asked and write them down along with your possible respons...

  Question: Will a day come when the world would rid itself of all divisions of castes, religions and races and a person will be considered as just a human being without any artificial labels to identify him/her? Group Discussion  Moderator: Good morning everyone. Today we are here to discuss whether the world can one day free itself from divisions of caste, religion, and race, and recognize people only as human beings. Let us begin the discussion. Participant 1: I feel that such a day is possible. Education and awareness are helping people understand equality and human rights. Many youngsters today do not support discrimination. Participant 2: I agree, but I think it will take a long time. These divisions are deeply rooted in society and traditions. People grow up learning these differences, which makes change slow. Participant 3: Globalization has helped in reducing these barriers. People from different backgrounds now work and live together, which increases mutua...

  Q.1 Using the sample CVs given in this unit, prepare one for an older relative or friend who is employed. CURRICULUM VITAE Name: Mr. Rajesh Patel Address: Adajan, Surat, Gujarat Contact Number: 9XXXXXXXXX E-mail: rajeshpatel@gmail.com Career Objective To continue working in a responsible position where I can utilize my experience and skills for the growth of the organisation. Academic Profile B.Com, Gujarat University, 2005 HSC, Gujarat Board, 2002 SSC, Gujarat Board, 2000 Experience Working as a Senior Accounts Executive at ABC Pvt. Ltd., Surat, since 2006. Skills Accounting, Tally, GST filing, communication skills, teamwork Personal Profile Date of Birth: 15 March 1983 Languages Known: English, Hindi, Gujarati References Mr. Amit Shah, Finance Manager, ABC Pvt. Ltd., Surat Mr. Suresh Mehta, Chartered Accountant, Surat Q.2 Browse the Internet for the biographical details of a leading cardiac surgeon and prepare the person’s CV. CURRICULUM VITAE Name: Dr. Arvinder Singh Addr...