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Business E-mail Writing part-II

 


Business E-mail Writing part-II


Business E-mail Writing

1.      How many % people involved in business transactions and dealing with clients?

A.    60%

B.     70%

C.     50%

D.    90%

2.      Tips for writing good emails

A.    Clarity

B.     Conciseness

C.     Uniqueness

D.    Courtesy

E.     Formality in Tone

F.     All of the Above

3.      In order to write a clear email what among the following is not used?

A.    Short sentences

B.     Lengthy paragraphs

C.     Simple Language

D.    Correct Grammar

4.      How much time does it coast to send two emails instead on one?

A.    Total sum of two

B.     More than one

C.     Nothing

D.    None

5.      Keep emails brief and focusing on only _____topic.

A.    One

6.      The reason for writing email should be mention in ______ paragraph

A.    First

7.      Who gave the statement about email that “Start by asking yourself what you want the person to do as a result of this email”?

A.    Kara Blackburn, a lecturer at MIT Sloan School of Management

8.      An average business person receives more than ___emails every day.

A.    50

9.      A subject line in email should be ______

A.    Like newspaper headline, attractive and unique

10.  While using headlines, concentrate on :

A.    Urgency, usefulness and specificity

11.  Email subject line should be ______

A.    Unique and Urgent

12.  Too many exclamation points will seem _______or________.

A.    Discourteous, offensive

13.  Email should not be written in _____

A.    All caps

14.  Keep your email _____ and ______.

A.    Polite and Formal

15.  A good Email is clear and brief, but not _____.

A.    Abrupt

16.  Use sentence length, punctuation and polite language to create the right_____ of email.

A.    Tone

17.  Format of business E-Mails

·         A salutation

·         An opening sentence

·         Message

·         An ending

·         A closing

18.  If you don’t know the name of the receiver than which salutation would you use?

A.    Dear Sir or Madam

19.  Which salutation will you use to be remaining formal with the known person?

A.    Dear Mr. Joshi(Using last name of the receiver)

20.  Which salutation is being used in informal situation?

A.    Dear Ravi (Using the Fist name of the receiver)

21.  To address a group which kind of salutation is being used?

·         Dear All (Formal)

·         Hi Everyone (Informal)

22.  _____ is the key to writing a clear email.

A.    Opening Sentence

23.  One should mention _____ in opening line.

A.    Reason of writing (Ex. I would like to request)

24.  In business people tend to write emails to:

·         Clarify something

·         Confirm something

·         Follow up something

·         Let someone know about something

·         Answer a question

·         Ask a question

·         Thank someone for something

·         Update someone

25.  A good opening sentence will clarify the reader ______

A.    What email is about

26.  A message in email should appear in clear, direct and ______ manner.

A.    Courteous

27.  In email write a short paragraphs that are spaced apart and _______.

A.    Easy to read

28.  If you have attachment with the email then it should be mentioned in _____.

A.    Message

29.  File attachment should be mention in the email.

A.    True

30.  One needs to be specific with ________ to be better.

A.     Attachments


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