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Chapter: 1 Listening Skills The Boy Who Broke the Bank

 

Chapter: 1 Listening Skills The Boy Who Broke the Bank

Listening skills from the story

Listening is a facility that most living beings possess. While animals retain their listening ability long after babyhood, human beings seem to lose their capachy to listen 8 English and Soft Skills

as they grow older. Notice how many people are unable to listen to teachers in college classrooms and to colleagues and employers in workplaces.

When we were young we could communicate with people fairly easily. This is because we depended more on our non-verbal communication skills. But now that we are older there are so many things that interfere with our capacity to listen. What then should we do? When somebody speaks, we must listen. If we do not understand what a person says, we can ask questions to clarify our doubts. We must look beyond the words being spoken and try to understand what the person is thinking and feeling. In other words, we must learn to listen with empathy.

The sweeper boy in the story needs to get his salary but the manager does not care about the boy and his difficulties. On the other hand, the washerman's boy listens to his friend. He understands the sweeper boy's difficulties, empathises with him and actually starts looking for another job for his friend.

Mrs Srivastava develops her own mistaken understanding of the boy's intention to leave the bank. She casually shares her knowledge with her friend who in turn tells her husband, and thus the rumour of the collapse of the bank spreads like wildfire.

Thus the manager's inability to listen with empathy to the sweeper boy brings down the bank. There is unnecessary chaos leading to a law and order problem in the town.

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