Reading Skills, Customer Relations & Word Formation
A. Reading Skills
1. What should a reader do before beginning to read a text for a specific purpose?
A. Memorise the entire text
B. Understand the purpose of reading
C. Read only the conclusion
D. Skip the introduction
Answer: B
2. Skimming is primarily used to:
A. Study every detail of a text
B. Get an overall idea of a text
C. Memorise vocabulary
D. Analyse grammar
Answer: B
3. Scanning is a type of reading used to:
A. Enjoy a literary work
B. Find specific information
C. Understand every argument
D. Summarise an entire chapter
Answer: B
4. Close reading is also known as:
A. Extensive reading
B. Intensive reading
C. Casual reading
D. Speed reading
Answer: B
5. Which type of reading involves reading a text in detail?
A. Skimming
B. Scanning
C. Close reading
D. Previewing
Answer: C
6. Skimming is particularly useful when the reader wants to:
A. Locate a particular date
B. Understand the general idea quickly
C. Analyse individual sentences
D. Learn every new word
Answer: B
7. Scanning is generally more ______ than skimming.
A. selective
B. imaginative
C. emotional
D. detailed
Answer: A
8. Intensive reading is generally:
A. Fast and careless
B. Slow, deliberate and focused
C. Unplanned and casual
D. Limited to headlines
Answer: B
9. Reading to analyse a work of fiction would generally require:
A. Skimming
B. Scanning
C. Close reading
D. Speed reading
Answer: C
10. An active reader should pay special attention to the:
A. Length of the text only
B. Central idea
C. Number of paragraphs
D. Font size
Answer: B
11. Which strategy is most appropriate for finding a particular name or number in a passage?
A. Skimming
B. Scanning
C. Close reading
D. Predictive reading
Answer: B
12. Reading strategies should be selected according to:
A. The colour of the book
B. The purpose of reading
C. The size of the book
D. The number of pages
Answer: B
B. Customer Relations Skills
13. Customer relations refers to the methods adopted by a company to:
A. Reduce employee salaries
B. Engage with customers and improve their experience
C. Increase paperwork
D. Avoid customer interaction
Answer: B
14. Customer relations primarily focuses on understanding:
A. Competitors' profits
B. What customers actually need
C. Employees' personal interests
D. Government policies
Answer: B
15. A company can build strong customer relationships by:
A. Ignoring complaints
B. Resolving customer issues effectively
C. Avoiding communication
D. Increasing waiting time
Answer: B
16. Effective customer relations can encourage:
A. Brand loyalty
B. Customer dissatisfaction
C. Employee turnover
D. Product rejection
Answer: A
17. Which of the following is important for fostering positive customer relations?
A. Poor communication
B. Understanding customer needs
C. Ignoring feedback
D. Delaying responses
Answer: B
18. Customer relations involves interaction between:
A. Only managers
B. Company representatives and customers
C. Only employees
D. Government and companies
Answer: B
19. Tailoring an offering means:
A. Providing the same service to everyone
B. Adapting an offering according to customer needs
C. Removing customer choices
D. Avoiding customer feedback
Answer: B
20. Which of the following helps in managing customers effectively?
A. Effective marketing
B. Ignoring complaints
C. Avoiding communication
D. Refusing feedback
Answer: A
21. Resolving customer issues helps a company to:
A. Weaken relationships
B. Build strong customer relationships
C. Lose customers
D. Reduce communication
Answer: B
22. The ultimate aim of strong customer relations is to encourage:
A. Short-term interaction only
B. Long-term brand loyalty
C. Customer complaints
D. Product rejection
Answer: B
23. Omnichannel refers to:
A. Using only one communication channel
B. Integrating different channels to provide a consistent brand experience
C. Avoiding online communication
D. Selling only through physical stores
Answer: B
24. An omnichannel system may integrate:
A. Only offline communication
B. Only online communication
C. Online and offline channels
D. Neither online nor offline channels
Answer: C
C. Root Words
25. A root word is:
A. A word that always comes at the end
B. The basic part of a word from which other words can be formed
C. A punctuation mark
D. A complete sentence
Answer: B
26. Which word is the root of “unhappiness”?
A. un
B. happy
C. ness
D. unhappy
Answer: B
27. The root word in “teacher” is:
A. teach
B. tea
C. er
D. teacher
Answer: A
28. The root word in “careless” is:
A. less
B. care
C. car
D. careless
Answer: B
29. The root word in “beautiful” is:
A. beauty
B. ful
C. beau
D. beautiful
Answer: A
D. Prefixes
30. A prefix is added to the ______ of a word.
A. middle
B. beginning
C. end
D. sentence
Answer: B
31. Which prefix means “not”?
A. re-
B. un-
C. pre-
D. mis-
Answer: B
32. What does the prefix “re-” generally indicate?
A. Again
B. Before
C. Against
D. Without
Answer: A
33. Which word contains the prefix “un-”?
A. unhappy
B. teacher
C. careful
D. kindness
Answer: A
34. The prefix “pre-” means:
A. After
B. Before
C. Again
D. Against
Answer: B
35. Which word contains the prefix “mis-”?
A. misunderstand
B. rewrite
C. preview
D. kindness
Answer: A
36. In the word “rewrite”, “re-” means:
A. Not
B. Again
C. Before
D. Wrongly
Answer: B
37. Which word means “to read beforehand”?
A. reread
B. preview
C. misread
D. unread
Answer: B
E. Suffixes
38. A suffix is added to the ______ of a word.
A. beginning
B. middle
C. end
D. prefix
Answer: C
39. Which suffix is used in the word “happiness”?
A. -ful
B. -ness
C. -ly
D. -er
Answer: B
40. The suffix “-less” generally means:
A. Full of
B. Without
C. One who
D. Again
Answer: B
41. Which word contains the suffix “-ful”?
A. careful
B. careless
C. kindness
D. teacher
Answer: A
42. The suffix “-er” in “teacher” indicates:
A. A place
B. A person who performs an action
C. A quality
D. Absence
Answer: B
43. Which suffix can be used to form a noun expressing a state or quality?
A. -ness
B. un-
C. re-
D. pre-
Answer: A
44. Which word is formed by adding “-ness” to “kind”?
A. kindness
B. kindly
C. kinder
D. unkind
Answer: A
45. Which word contains a suffix meaning “without”?
A. hopeful
B. careless
C. rewrite
D. preview
Answer: B
Part 1: Roots & Etymology
1. What is the root of the word predict? A) pre
B) dict
C) ic
D) dictat
Answer: B
2. The root aqua means: A) Heat
B) Water
C) Star
D) Sound
Answer: B
3. Which of the following words contains the root meaning "father" (pater)? A) Paternity
B) Megapixel
C) Photon
D) Kilobyte
Answer: A
4. The root astra relates to which meaning? A) Time
B) Many
C) Star
D) To call
Answer: C
5. What is the root in the word dictator? A) -or
B) dict
C) tat
D) dic
Answer: B
6. Which word is derived from the root temp (time)? A) Alteration
B) Monologue
C) Temporary
D) Action
Answer: C
Part 2: Identifying Prefixes, Roots, and Suffixes
7. In the word preview, what is the prefix? A) view
B) pre-
C) -ew
D) There is no prefix
Answer: B
8. In the sentence "Don’t be so childish!", what is the suffix in the word childish? A) child
B) -ish
C) -sh
D) dis-
Answer: B
9. Identify the prefix and root in the word disappear: A) Prefix: dis-, Root: appear
B) Prefix: di-, Root: sappear
C) Prefix: de-, Root: appear
D) Root: disapp-, Suffix: -ear
Answer: A
10. In the word unbelievable, the root word is: A) un-
B) believe
C) -able
D) belief
Answer: B
11. What are the components of the word informally? A) Prefix: in-, Root: formal, Suffix: -ly
B) Prefix: inform-, Root: al, Suffix: -ly
C) Prefix: in-, Root: form, Suffix: -ally
D) No prefix, Root: informal, Suffix: -ly
Answer: A
12. In the word postgraduate, what is the prefix? A) -ate
B) post-
C) graduate
D) pre-
Answer: B
Part 3: Word Formation with Affixes
13. "He wants to _______ me on Facebook." (prefix + friend) A) befriend
B) defriend
C) unfriend
D) friendful
Answer: A
14. "She _______ her strength." (prefix + estimate) A) disestimate
B) underestimated
C) inestimate
D) nonestimate
Answer: B
15. "Our team won the hockey _______." (champion + suffix) A) championsip
B) championment
C) championship
D) championness
Answer: C
16. "It is _______ to kill endangered animals." (prefix + legal) A) unlegal
B) dislegal
C) illegal
D) mislegal
Answer: C
17. "She was given a _______ of sweets." (hand + suffix) A) handy
B) handful
C) handless
D) handment
Answer: B
18. "You need a _______ of hard work and determination to succeed." (combine + suffix) A) combineance
B) combinement
C) combining
D) combination
Answer: D
Comments