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BCA Sem-1 Business Communication Short Question Answer of Unit : 2

 

Unit: 2 Listening Skills


1. What is listening Skills?

Listening skills are skills that contribute to your ability to accurately receive information when communicating with others. These skills are an important part of effective communication in the workplace.

2. what is Hearing?

Hearing, or auditory perception, is the ability to perceive sounds through an organ, such as an ear, by detecting vibrations as periodic changes in the pressure of a surrounding medium. The academic field concerned with hearing is auditory science.
3. Define Listening Vs Hearing?
See page no. 250 of The Textbook 
4. what are the process of Listening?
1. Sensing
2. Recognizing
3. Interpreting
4. Evaluating
5. Responding
6. Remembering or memorizing
5. What are the Types of Listening?
1. Content Listening or Informative Listening:
Listen to understand the meaning of the message send by the Sender. i.e. Listening to Reports, Briefing, instructions, speeches and Conversation.

2. Empathetic Listening or therapeutic/ relationship listening: 

Listen to understand the feelings of the  Speaker and consultation. i.e. Friend consoling the other friend.

3. Appreciative Listening or listening for pleasure:

Listen to appreciate or enjoy the content like music or movie, melody, style or dialogue.

4. Analytical Listening

Listening to analyze the ideas being delivered. i.e. A Critic listen to the content.

5. Intensive Listening:

A deep listening of the content and try to compresence the deeper understanding of the content.

6. Extensive Listening

Listening to add additional Knowledge of the content. i.e. Dictionary.

6. Barriers of effective Listening?

1. forged attention

2. Premature evaluation of the subject Matter and Speaker

3. Hard Listening

4. Poor Interpersonal Relation

5. Over Excitement 

6. Different Language Variety and Accent 

7. Distraction

8. Evading the difficult types

9. Non attentive state of Mind

10. Different level of Perception

7. What are the Steps to Active listening?

 1. Eye Contact

2. Summarization

3. Note Taking

4. linkage to the message

5. Question answer method

Note: See the text for addition Question Answer.






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