Emotional Intelligence Skills Chapter : 3 My Financial Career by Stephen Leacock Thinking about soft skills

Thinking about soft skills 

1.      What does emotion mean?

Emotion refers to a complex psychological state characterized by feelings, often involving a combination of physiological responses, subjective experiences, and behavioral reactions. Emotions encompass a wide range of feelings, such as happiness, sadness, anger, fear, love, and more, and they play a crucial role in human decision-making, social interactions, and overall well-being.

2.      What does intelligence mean?

Intelligence is a multifaceted and abstract concept that generally refers to the ability to acquire, understand, apply knowledge, reason, and solve problems. Intelligence can manifest in various forms, including analytical, creative, practical, and emotional intelligence.

3.      What do you understand by emotional intelligence?

Emotional Intelligence (EI) is the ability to recognize, understand, manage, and use one's own emotions effectively, as well as to recognize, understand, and influence the emotions of others in social interactions. It involves skills such as empathy, emotional awareness, self-regulation, and effective communication of emotions.

4.      What is emotional quotient? How is it different from intelligence quotient?

Emotional Quotient (EQ), often referred to as emotional intelligence, is a measure of a person's ability to recognize, understand, manage, and utilize their own emotions and the emotions of others. It is similar to the concept of Intelligence Quotient (IQ), which measures cognitive intelligence. However, EQ focuses on emotional abilities, while IQ assesses cognitive abilities like problem-solving and logical reasoning.

    5. Why do employers give importance to the emotional intelligence employees?

        Employers give importance to emotional intelligence in employees for several reasons:

·         Effective Communication: Employees with high EQ can communicate more effectively, resolve conflicts, and collaborate with colleagues, leading to better teamwork.

·         Leadership: Emotional intelligence is crucial for leadership positions, as it enables leaders to inspire and motivate their teams, understand employee needs, and make empathetic decisions.

·         Customer Relations: In customer-facing roles, employees with high EQ can better understand and meet customer needs and handle difficult situations with empathy.

·         Stress Management: High EQ helps employees manage stress, adapt to change, and maintain resilience in the workplace.

·         Conflict Resolution: EQ enables employees to handle conflicts and challenging situations constructively, reducing workplace tensions.

·         Positive Work Environment: A workforce with high emotional intelligence contributes to a positive and inclusive workplace culture, promoting employee well-being and job satisfaction.

·         In summary, employers value emotional intelligence because it enhances interpersonal skills, leadership qualities, and overall workplace dynamics, contributing to the success and productivity of the organization.