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Chapter 3 Customer Relation Skills TY Bcom Sem 5

 Thinking about customer relations skills

Discuss these questions in pairs and answer them briefly. 1. Who is a customer? 2. What does the customer expect from any service? 3. Why is the customer very important for any business? 4. How do you treat a customer who may not always be doing business with o bringing profit to an organisation? 5. Why cannot any company afford to disregard its customers for any reaso whatsoever?

Ans: 


1. A customer is an individual, organization, or entity that purchases goods or services from a business. 

 2. Customers typically expect quality, reliability, responsiveness, and good value for the products or services they receive. 

 3. Customers are crucial for any business because they provide revenue and help sustain the company. They also offer valuable feedback and can become loyal advocates, bringing in more customers.

 4. Customers who may not be frequent buyers or bring immediate profits should still be treated with respect, as they can influence others, provide feedback, and potentially become more valuable in the future.

 5. Disregarding customers for any reason can lead to a negative reputation, loss of business, and financial repercussions. A company's success is closely tied to its ability to satisfy and retain customers.

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