Non-verbal Communication Skills
1. When you speak to someone, how do you know that they are interested in what you are saying?
There are several cues that someone is interested in what you're saying: they maintain eye contact, nod along, ask questions, provide affirmations (like "uh-huh" or "yeah"), and engage actively in the conversation.
2. When you visit someone, how do you know if they are welcoming you?
When visiting someone, signs of a welcoming atmosphere include a warm greeting, an inviting demeanor, offering refreshments or a comfortable place to sit, and showing interest in your well-being or what you've been up to.
3. When do you say, 'I beg your pardon,' 'please repeat,' 'I can't hear you,' etc., in your conversation with others?
You might say "I beg your pardon" if you didn't hear or understand something clearly, "please repeat" when you need someone to say something again, and "I can't hear you" if the speaker's volume is too low. These phrases help maintain clear communication.
4. What role does a smile play in human communication?
A smile is a universal sign of friendliness and openness. It can convey warmth, happiness, and approachability, helping to build rapport and establish positive connections in human communication.
5. How do you understand whether somebody needs help or not?
You can understand if somebody needs help by observing their body language, facial expressions, and verbal cues. Signs may include looking lost or confused, asking for assistance directly, appearing distressed or in distress, or struggling with a task. Offering help or asking if they need assistance is a good way to confirm if they indeed require aid.
1. A company announces a bonus for its employees but it does not disburse the bonus even a month after the announcement.
Non-verbal: Express your disappointment or frustration through body language such as a disappointed expression or a shake of the head when discussing the issue. Verbal: Approach the management or HR department to inquire about the delay politely and express your concern about the announced bonus not being disbursed yet. Official: Write a formal email or letter to the HR department or management, requesting clarification on the delay in bonus disbursement and seeking a resolution.
2. The management and the workers of a company sign a memorandum of understanding to share the profits after taxes and paying dividends to shareholders. However, the management deliberately runs the company into losses.
Non-verbal: Express disapproval through body language during meetings or discussions about the company's financial situation. Verbal: Hold meetings with management to discuss the company's financial performance and remind them of the memorandum of understanding regarding profit sharing. Official: If the situation persists, involve legal counsel to review the memorandum of understanding and explore options for holding the management accountable for breaching the agreement.
3. Your teacher tells you that he will take special classes for you on Saturdays. Most students turn up for the special class. But the teacher does not appear.
Non-verbal: Show disappointment through body language such as a confused expression or shaking your head when the teacher fails to appear. Verbal: Express your disappointment to the teacher directly, explaining the effort you made to attend the class and the impact of their absence. Official: If the issue persists, bring it to the attention of the school administration, providing details of the promised special classes and the teacher's failure to conduct them.
4. You ask your father to buy you a new cell phone. He promises to buy the cell phone on the first of the next month. You remind him a number of times but each time he postpones it to a later date.
Non-verbal: Express frustration or disappointment through body language such as a sigh or a disappointed expression when your father postpones buying the cell phone again. Verbal: Have a calm and honest conversation with your father, expressing how important the cell phone is to you and how his repeated postponements are affecting you. Official: If the situation continues, consider involving another family member or mediator to facilitate the discussion and help reach a resolution.
5. A member of your staff comes in late every day. Specify the non-verbal, verbal and official methods you would use to deal with him.
Non-verbal: Express disapproval through body language such as a stern look or shaking your head when the staff member arrives late.
Verbal: Have a private conversation with the staff member, expressing your concern about their punctuality and the impact it has on the team and company.
Official: If the lateness persists despite verbal warnings, escalate the issue to HR or higher management, following the company's disciplinary procedures and documenting instances of lateness for formal action.
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